General Questions

·       Q: What is GL3Designs?

A: GL3Designs is a small business focused on creating simple, ergonomic solutions for everyday tasks. From carry handles to tabletop organizers, each product is designed to be both functional and convenient.

·       Q: Where are your products made?

A: All physical products are designed and made in the U.S. by GL3Designs.

Product Questions

·       Q: Are your products 3D printed?

A: Yes, our products are made using precision 3D printing and are built to be strong, reliable, and professional in both form and function.

·       Q: Can I request a custom item or size?

A: Absolutely! Use our Contact page to share your request, and we’ll let you know if it’s possible.

·       Q: How durable are your products?

A: We print using strong, tested materials suitable for everyday use. If you ever have an issue, reach out — we stand behind our designs.

·       Q: Do your products come in different colors?

A: Yes! Most items are available in a variety of colors. Options may vary by product, and custom color requests are welcome — just reach out before ordering.

·       Q: How do I know if a product will fit my needs?

A: Each product listing includes measurements and usage details. If you’re unsure, feel free to contact us — we’re happy to help guide you.

·       Q: Can I place a bulk or wholesale order?

A: Yes! We accept bulk orders for businesses, events, or large personal needs. Please contact us for pricing and availability.

·       Q: Are your designs available on other marketplaces?

A: Our full catalog of STL files and designs is available on Cults3D. You may also find select featured products here on GL3Designs.com, but Cults3D always has the most complete and up-to-date selection.

STL Files & Downloads

·       Q: What’s included when I purchase an STL file?

A: You’ll receive a downloadable ZIP file containing STL(s) for the product, and often a usage guide or printing notes.

·       Q: Can I sell prints of your STL files?

A: No. All STL files are for personal use only. Please contact us if you’re interested in commercial licensing.

·       Q: I lost my STL download — can I get it again?

A: Of course! Just contact us with your order info, and we’ll send you a new link.

·       Q: What printer settings should I use?

A: Many product listings include recommended print settings. If you’re unsure or need advice for your specific printer, feel free to contact us — we’ll help.

·       Q: Do you offer support for printing issues?

A: Yes! While we can’t troubleshoot every printer model, we’re happy to assist with common issues related to our STL files.

Ordering & Shipping

·       Q: How long will it take to get my order?

A: Most orders ship within 3–5 business days. Shipping times may vary depending on your location.

·       Q: Do you ship internationally?

A: Yes! We ship physical products worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. STL files are, of course, available for instant download anywhere in the world.

·       Q: How are shipping costs calculated?

A: Shipping rates are calculated based on weight, destination, and shipping method at checkout. We aim to keep costs as low as possible while ensuring fast, reliable delivery.

·       Q: Will I receive tracking information?

A: Yes! Once your order ships, you’ll receive an email with tracking details so you can monitor your delivery status.

·       Q: Do you offer express shipping?

A: Expedited shipping is available for most orders. If you need something urgently, contact us and we’ll do our best to accommodate your request.

·       Q: What if something arrives damaged?

A: Contact us immediately. We’ll make it right, whether that means a replacement or refund.

Support & Contact

·       Q: How can I contact you?

A: Head over to our Contact page or email us at support@gl3designs.com. We typically reply within 24 hours.

·       Q: Do you offer returns?

A: We offer returns on unused items within 14 days of delivery. Digital downloads are non-refundable.